Return Policy

Return Policy

Thank you for shopping with us at dezania.com. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following return policy:

• Eligibility: Our return policy applies to all products sold on our website, except for custom-made items. The product must be in new and unused condition, in its original packaging, with all parts and accessories included.

• Timeframe: You have 14 days from the date of delivery to return the product.

• Return Process: To initiate a return, please contact our customer service team at support@dezania.com. Our team will provide you with instructions on how to return the product.

• Return Shipping: You will be responsible for the return shipping cost, except in cases where the product arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid shipping label.

• Refund: Once we receive the returned product and verify its condition, we will issue a refund to the original payment method. Please allow 5-10 business days for the refund to appear on your account.

• Exceptions: Our return policy does not cover products damaged due to misuse, abuse, or negligence, or products that have been modified or altered in any way.

• Please note that our return policy is subject to change without prior notice. If you have any questions or concerns, please contact our customer service team at support@dezania.com