Return and Exchange Policy

At Dezania, we are committed to ensuring customer satisfaction and the quality of our products while safeguarding our interests. This policy outlines the terms and procedures for returns and exchanges.

1. Conditions for Returns and Exchanges

A. Eligibility Criteria:

1. Request Period: Customers may request a return or exchange within 7 days from the date of receipt.

2. Product Condition:

   • The product must be in its original condition and unused.

   • All original components, including packaging, labels, and accessories (if applicable), must be intact.

   • The product's packaging must be complete, without damage or missing internal or external pieces. To avoid rejection of the return or exchange, please ensure this requirement is met before opening the product.

3. Defects/Damage:

   • Returns or exchanges will be accepted if the product has manufacturing defects or visible damage that does not align with the listed specifications. The product must be returned in its original packaging, without any damage.

4. Exclusions:

   • Customized or personalized products are not eligible for return or exchange.

2. Return and Exchange Process

1. Submission of Requests:

   • Customers should contact customer service via WhatsApp (available on the website) to submit a request, including the order number, a reason for the request, and, if applicable, illustrative photos.

2. Request Review:

   • The customer service team will review the request within 24 business hours and inform the customer of the outcome.

3. Product Collection:

   • Upon approval, customers will receive instructions for returning the product. In major cities, a representative may collect the product. For other areas, customers may be required to send the product through an approved courier service.

4. Product Inspection:

   • Upon receipt, the product will undergo thorough inspection to ensure compliance with the outlined conditions. Dezania reserves the right to reject the request if the product fails to meet the requirements.

3. Shipping and Costs

1. Return Shipping Costs:

   • If Dezania is at fault (e.g., defective or incorrect products): Dezania will cover the shipping costs for the return.

   • For customer-initiated returns or exchanges: Customers are responsible for the shipping costs. (Shipping costs may vary depending on the product's weight and dimensions.)

4. Refund Procedures

1. Refund Method:

   • Refunds will be issued using the original payment method.

2. Processing Time:

   • Refunds will be processed within 7 to 10 business days after the product is inspected and the return is finalized.

3. Refund Exceptions:

   • Refund amounts will not include any shipping fees incurred by Dezania unless the company is at fault.

   • Dezania reserves the right not to issue refunds if the return does not meet the stated conditions.

5. Dezania’s Rights and Amendments

• Right to Refuse: Dezania reserves the right to refuse any return or exchange request that does not comply with the specified conditions.

• Policy Amendments: Dezania reserves the right to modify or update this return and exchange policy at any time without prior notice. The latest version will be published on the website.

• Final Decision: Decisions regarding the approval or rejection of return and exchange requests are final and binding.